About Me

3+

Years of Professional Experience

50+

Enterprise Clients Served

1M+

YouTube Tutorial Views

I am currently a Forward Deployed Engineer at Aircall, an AI-powered customer communications platform used by 22,000+ companies worldwide. I specialize in designing and deploying scalable AI solutions that connect innovative AI Voice Agent technology with real-world customer workflows. With expertise in low-code integrations and full-stack development, I turn complex technical challenges into seamless, production-ready solutions.

With a Bachelors of Software and Biomedical Engineering Co-op from McMaster University and experience at companies like SOTI, Outlier, Andorix, I bring both technical expertise and practical industry knowledge. I have a proven track record of reducing deployment times by 200% and creating solutions that serve thousands of users worldwide.

Professional Certifications

🎓

Microsoft Azure

Cloud Solutions

📊

Google Analytics

Data Analysis

☁️

Salesforce

CRM Solutions

Professional Experience

Aircall

Forward Deployed Engineer

Jan 2026 – Present

Own end-to-end delivery of technically sound, low-code AI solutions for enterprise customers
Design and deploy integrations using Zapier, Make, n8n with CRMs and communication tools
Lead cross-functional projects with Product, Engineering, and Customer Success to deliver scalable AI Agent deployments
Drive revenue and adoption of AI Voice Agent technology across SMB customer base
Build reusable frameworks and templates to accelerate AI deployment processes

Outlier

AI Coding Expert & AI Trainer

Jan 2024 – Feb 2026

Trained Gen AI models across Java, Python, JavaScript/TypeScript, C++, Swift, and Verilog
Reviewed code and debugged AI-generated solutions with RLHF for accuracy and scalability
Supported backend and full-stack development initiatives

SOTI Inc.

Sales Engineer

May 2022 – Apr 2024

Led technical demos and POCs for 50+ enterprise customers with Azure, AWS, and SQL servers
Developed PowerShell tools and custom MQTT utilities, reducing deployment time by 200%
Created internal SharePoint solutions for Sales and Product teams

Andorix Inc.

Client Support Engineer

May 2021 – Aug 2021

Developed SQL queries and dashboards using Power BI and the C360 analytics platform to enable real-time insights for product features and strategic planning
Created custom reports, performed routine backups, and managed support tickets using ConnectWise, reducing resolution time by 40%
Configured, circuited, and tested ONT/OLT devices, optimizing building operations in smart infrastructure

YouTube Creator

Technical Content Creator

May 2020 – Present

Created programming tutorials reaching 1M+ views
Built audience of 10,000+ monthly users
Expertise in Adobe Premiere Pro, Photoshop, DaVinci Resolve

Technical Skills

Programming Languages

Java Python JavaScript TypeScript C/C++ C# SQL Go

Frameworks & Tools

React Node.js Express Spring Boot Angular MongoDB PostgreSQL

Cloud & DevOps

Azure AWS Git Linux CI/CD Jira Salesforce Docker

Featured Projects

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Virtual Dragon Boat Coach

Motion analysis tool using OpenCap and OpenSim APIs to analyze 3D biomechanical data and provide personalized feedback on paddling techniques to prevent injury.

Python React Flask TensorFlow OpenCap

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SecureChat

Agile, secure, and encrypted communication mobile app with Key Distribution Center (KDC) for authorized messaging, protecting company secrets with comprehensive chat history logging.

C++ Swift JavaScript CMake Security

🎨

Flag Generator

Creative and fun random flag generator that allows users to customize and design unique flags with various patterns, colors, and symbols for creative expression.

JavaScript HTML5 CSS3 Canvas API

🤖

AI ChatBot

Intelligent chatbot built using AI model APIs, providing natural language processing capabilities and conversational AI features for enhanced user interaction.

Python AI/ML NLP API Integration

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Interview Prep

Comprehensive collection of data structures, algorithms, and software engineering interview preparation materials. Features coding challenges, system design concepts, and technical interview guides.

Data Structures Algorithms System Design Interview Prep

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Portfolio Website

Modern, responsive portfolio website showcasing professional experience and projects. Features dark/light theme toggle, smooth animations, and optimized performance.

HTML5 CSS3 JavaScript Responsive Design

James Park